HRM FPX 5060 Assessment 2 Job Analysis and Competency Model

Based on information obtained from O*NET, pharmacists should possess high integrity, attention to detail, dependability, and the ability to tolerate stress. Due to the specialized nature of the role, a “one-size-fits-all” approach is inadequate. Pharmacists must be graduates of accredited Schools of Pharmacy, licensed to practice in their respective states, and equipped to handle the physical demands of the role. Communication skills are crucial, involving effective interaction with various stakeholders, and proficiency in areas such as medicine, mathematics, chemistry, biology, and advanced technology skills.

Therefore, the main competencies for pharmacists should include:

1. Ability to Maintain Composure: Remaining calm during high-stress situations and minimizing the impact of uncertainty.

2. Decision Making: Making decisions using data and science to ensure a high level of accuracy.

3. Problem Solving/Critical Thinking: Analyzing information and providing viable solutions or suggesting alternatives.

4. Communication: Presenting information verbally in a clear and concise manner, including active listening skills and the ability to respond appropriately to others’ needs.

Competencies such as communication and the ability to maintain composure can be trainable traits, aligning with the organizational strategy related to customer/patient experience. Decision-making and critical thinking skills should be assessed using a program to ensure candidates for this role possess these essential skills. Additionally, the job description should clearly outline the physical requirements of the position.

References: 

Heathfield, S. M. (2020). [Title of the Source]. Publisher.

Heneman, H. G., III, Judge, T. A., & Kammeyer-Mueller, J. (2019). Staffing organizations (9th ed.). New York, NY: McGraw-Hill Education.